Purchase conditions

REGISTERING

To purchase you must be registered; your contact details will be kept on our database to speed up future purchases. Your bank details will not be registered at any time. Remember that you can cancel your registration whenever you want.

To register on our website you will be asked on the form to give your “Identification Number”. This field refers to the customer’s tax identification number (DNI – NINO – SSN – TFN – VAT NUMBER etc.) and we are obliged to ask for it by Spanish law. If you have no ID CARD in your country, please fill in the field on the form with your driving licence or telephone number.

PAYMENT

This is by means of a credit card or debit card (VISA, MASTERCARD, VISA ELECTRON and/or other similar cards) through virtual POS (Point of Sale) terminal. To pay with cards issued outside Spain the issuing bank must be a member of the SEC (Safe Electronic Commerce) Protocol. No cards that do not meet this requirement will be accepted.
You pay directly on the bank website so that ALPARGATASPAMPLONA.COM neither sees nor has access to the customer’s bank details, which travel and remain encrypted at all times. This ensures an efficient and safe purchase for both parties (seller and buyer).

Ask your bank to give you the extra code so you can make safe purchases and transactions on-line. It is free and guarantees total on-line safety.

Alpargataspamplona.com uses a safe payment gateway. This means that an authentication code of the holder of the credit card is needed to complete the purchase.
The authentication of the holder makes the purchase safer as it prevents the fraud of making purchases with stolen credit cards.
The authentication code is issued by the customer’s bank, sometimes in the form of a code card, sometimes texted to your mobile phone, and sometimes even in the form of a fixed code for purchases over the Internet.
If you are still having problems to complete your purchase, do not hesitate to contact us at info@alpargatasdemilcolores.com
Once your order has been registered at our warehouse you will be sent an e-mail to confirm the articles that you have acquired.

DELIVERY

Alpargatasamplona.com sends its products by NACEX. The delivery periods are 3 to 4 days for dispatches within Spain and 5 to 8 days for international dispatches. The products will be sent to the address that you have stated on the order; it is very important to give the exact address when filling in the customer details as if the address is incorrect we cannot deliver.

The customer must undertake to give the exact address and to facilitate delivery of the order. Failure to comply with this obligation exempts Alpargataspamplona.com from any responsibility for delayed delivery or the impossibility of delivering the product ordered.
If any problem arises during the process of sending your order we will contact you.

Postage and packing will not be included in the prices given on the website, but if they are given before the completion of the purchase the cost will vary according to the address for sending each order. The postage and packing will be paid by the customer.

RETURNS

Alpargataspamplona.com accepts returns within the 7 days following the reception of your order (Law 7/1996 of 15th January on Retail Trade Regulation). The return costs will be paid by the customer. To return the product, fill in our return form and e-mail it to info@alpargataspamplona.com

To exercise your right to return products, the latter must meet the following requirements:

• They must not have been used
• They must retain their original labelling
• They must be in their complete and undamaged original packaging
• They must be received by Alpargataspamplona.com within 15 days after the reception date

The package must be sent to:

Att: SARA REMÓN JIMÉNEZ
ALPARGATAS DE MIL COLORES – RETURNS
Calle Estafeta 2 bajo
31001 – PAMPLONA (SPAIN)

Returns must be requested by duly filling in our on-line return form and sending us the product together with a copy of the invoice issued by SARA REMON JIMENEZ DE MIL COLORES.
Once the package has been received it will be examined to check whether it complies with the above requirements.
The initial postage and packing costs will only be paid if the return is due to a mistake by ALPARGATASPAMPLONA.COM as to the sizes requested or owing to a manufacturing defect of the product.

REFUND OF AMOUNTS PAID

Refunds will be paid by the means of payment that was used for the purchase. Alpargataspamplona.com will not return the amount or resend any merchandise without having checked the reception and the condition of the packaging and of the accessories of the return. The price to be returned is that originally appearing on the order, with the exception of the transport costs which will not be returned. Once the correct condition of the returned product has been verified, Alpargataspamplona.com will proceed to refund the amount within 20 days.

APPLICABLE LEGISLATION – COMPETENT LAW COURTS

These general conditions will be applied and interpreted according to Spanish legislation insofar as anything not expressly established. The parties expressly renounce any other jurisdiction that may correspond to them and submit in those cases in which this is legally permitted to the jurisdiction and competence of the courts of law of Pamplona in the province of Navarra in order to resolve any matter that may arise in relation to the same.